We value your trust above all else. We at revaltris Casino Hotels are dedicated to protecting your personal information since we value your privacy. We treat your data with honesty, integrity, and care because we recognize that it is personal information.
What We Collect:
Contact Information (name, phone number, email address):
When you book a reservation, register for a promotion, or communicate with our customer support agents, we gather this data. It enables us to reply to questions, give updates, confirm reservations, and maintain smooth communication during your visit.
Booking Details and Preferences:
Your accommodation preferences, special requests (such as non-smoking rooms or late checkouts), check-in and check-out dates, and any other preferences you’ve provided to make your stay more comfortable are all included in this. We utilize this to customize your experience and make sure you receive the individualized attention you deserve.
Payment Details (secured and encrypted):
For transactions like reservations, in-hotel purchases, and casino credit accounts, we gather your payment information using safe, encrypted systems. We adhere to industry best practices for PCI compliance and financial data safety, and we don’t save your entire card information on our systems.
Guest Experience Feedback:
Your feedback, whether via surveys, emails, reviews, or face-to-face interactions, aids in our improvement. In order to better understand your level of satisfaction and find methods to improve future encounters, we voluntarily gather feedback.
How We Use It:
To Manage Your Bookings and Enhance Your Stay:
We use your information to confirm reservations, send you pre-arrival messages, tailor room setups based on preferences, and provide in-stay communication or support.
To Improve Our Services and Personalize Your Experience:
Using your preferences and past behavior, we can make your next visit even better — from remembering your favorite room to recommending experiences or upgrades that suit your style.
To Send You Exclusive Offers and Promotions (only if you opt-in!):
If you choose to receive communications from us, we may send special discounts, VIP access to events, and loyalty rewards — all based on your interests and past stays.
Access Your Data Anytime:
You have the right to know what personal information we hold about you. Just contact us and we’ll be happy to provide a copy.
Request Corrections or Deletions:
If your information is outdated or incorrect, you can request corrections. You can also request deletion of certain data, in accordance with legal and operational limits.